Refund and Returns Policy

Thank you for shopping at Detergeno.com .

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We support refunds only if the item is damaged or unusable, and we do not support refunds in the case of poor use or dislike.

To start a return, you can contact us at  info@detergeno.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:-
Please inspect your order upon receipt and if the item is defective, damaged or received in error, do not discard the product and package, please take relevant photos or videos and contact us immediately so that we can assess the problem and correct it.
Detergeno.com offers a full refund or a replacement if packages arrived are badly damaged.
Detergeno.com  offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Cancellation or change order:
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes. Maximum time allowed to cancel your order is within first 60minutes. Please note that any orders that have already been packed or shipped cannot be cancelled.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.